Last Friday, I drove to Cleveland to make a presentation for a client on problem-solving tools. I began by sharing stories about products of my past successful problem-solving experiences such as a 75 percent reduction in customer wait times or a new process for stocking supplies that saved several hundred thousand dollars in expired inventory per year. One client, as a result of examining an HVAC unit replacement problem using the appropriate tools, chose to hire a helicopter to replace the unit rather than cutting a hole in the roof and dropping it into the plant. When they gathered data about the costs of two approaches, the helicopter saved them money. This outcome would not have been chosen without a systematic look at their options.