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Everyday leadership

Provide information in times of change

February 27, 2013
The Marietta Times

While serving as training manager at BorgWarner Chemicals, I learned a very effective process for managing change efforts. When change was proposed or needed, a number of internal facilitators met with small groups on all shifts. We described the change to come and listened to their concerns, answered those concerns we could and gathered on a flip chart those that needed further research.



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